HKKMS : The official site of the Hong Kong Knowledge Management Society

Social Media and innovation

Dr Harpal Bhusate

Returning one of the core themes of KM , Collaboration and Knowledge Sharing,  our guest speaker from the UK, Dr. Harpal Bhusate, will summarise how Vodaphone, one of the world’s leading telecommunications companies, is tackling challenges in the cultural and technology changes required to succeed .

We aim to make this event more intimate and a more collaborative learning experience for everyone attending, therefore following Dr Bhusate’s introduction, we will facilitate a Knowledge Café with our participants around the following key barriers to Collaboration and Knowledge sharing.  

• Not communicating the real, measurable benefits of Collaboration to the business
• Information “silos” blocking collaboration between teams and locations
• Enablement of employees and appropriate incentives to collaborate and share knowledge
• A focus on short-term results, and no appropriate technology platform or strategy

All the participants are kindly invited to share their experiences in these and other areas of creating a Knowledge sharing organization.

The event is free for HKKMS members and $200 for non-members..

Date and time : Tue 7th May 2013  (6.30pm – 8.00 pm)

Venue: HKGCC Conference Room , 22/F, United Centre 95 Queensway (Admiralty MTR Station)

Registration has finished for this event

Fuller details on the talk and a bio of the speaker can be found below.

There are 1.5bn global social networking users and 80% of online users interact with social networks regularly. But organizations have adopted social technologies at half the rate of consumers.

IBM Survey (2012) of 1,709 CEOs found that only 16% of the organisations have some form of social collaboration and 57% say they will be committed to building a social organisation and looking for opportunities to increase communication, collaboration and innovation.

Further research conducted by the Corporate Leadership Council for Human Resources reported that improving the connections across the workforce is a top priority for 79% of the organisations. The current economic challenges are pushing organisations to consider collaboration initiatives to reduce duplication and improve speed to market. Initial research concluded that collaboration can help to improve revenue targets by up to 36% and employee engagement by up to 38%.

However, effective collaboration remains to be a challenge across many multinational enterprises. There are many reasons which impact an organization’s ability to collaborate. Most importantly, the environment in many organisations does not fully integrate collaboration, through a number of weaknesses:

• Not communicating the real, measurable benefits of Collaboration to the business
• Information “silos” blocking collaboration between teams and locations
• Enablement of employees and appropriate incentives to collaborate and share knowledge
• A focus on short-term results, and no appropriate technology platform or strategy

Vodafone has more than 85,000 employees worldwide, including full time knowledge workers, contractors, retail staff, call centre operatives and everyone in between. We’re spread over more than 30 countries, speak dozens of languages, and embrace hundreds of cultures amongst our people. Vodafone has been in operation for the past 25 years and for the first time every employee; no matter who they are or where they work in the globe have one standard, modern, integrated social online workplace to connect, find, collaborate and share in a simple and seamless way. This has resulted in a real, measurable impact in improving employee engagement, productivity and operational efficiency.

Speaker BIO : Dr. Harpal Bhusate
After completing her PhD at Imperial College, London, Pal has spent 20 years’ in a corporate world in the Energy and Telecommunications sector. Her experience ranges from managing a complex and large-scale gas network, rolling out the first 3G network in the UK and creating from scratch the first multifunctional shared service centre for Vodafone in India. More recently she has implemented a world-class, modern online workplace – providing access for over 80 local markets and partners across the globe, and has led the way as a champion and evangelist for social collaboration. Her wealth of knowledge of the cross functional operational challenges and talent for always taking the simplest approach have been her key strengths in delivering such huge business impact. Being a mother of 3 teenagers, and having recruited and managed recent graduates, she truly appreciates the changing needs of the future workplace 2020 environment where there will be 5 generations at work and has the passion to shape this world.

Dr. Bhusate’s presentation to the society (file size 3.3MB)

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